WMB

I am an owner who had a small hot water system under the sink in the kitchen fail (it was only 5 years old). It caused considerable damage to my place and the apartment downstairs. Strata insurance is paying for repairs to floorboards, ceilings. paintwork etc in the downstairs apartment. My place is being dealt with by my contents insurer CHU who has been prompt and professional. Interestingly the damage to my kitchen cabinets is deemed strata. My question is about Strata Insurance. In 5 weeks no progress. The process is that I speak to our Managing Agent, who speaks to the broker. The broker sent a man with an ipad who sent pictures to the assessor who speaks to the insurer. Is it normal to have a broker involved? (I have never made a claim before). He seems to have no idea of the damage and that nothing can be done till the kitchen is dealt with. Do all insurance companies work through a broker? Are they supposed to have any expertise aside from selling insurance?  It seems very odd but maybe this is how these things are done?

We are an old building-nearly 60 years old. We had good solid doors but were told they were not fire compliant for a number of reasons so reluctantly got 27 new doors fitted in  July 2018 from a well known company. They were signed off as ‘compliant’. We just had our annual inspection (by the same company) and the report says 12 out of the 27 are not compliant citing excessive gaps, hinge adjustment, etc for a cost of $3697.65. Surely this makes a joke out of the regulations if every 18 months adjustments need to be made? What do we do?