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  • in reply to: Serial complainers? #17538

    Thanks Jimmy – you’ve provided some really useful suggestions (as always) below. I believe that the current EC has ordered that these owners not be allowed to speak at meetings, although I can’t say for sure that this has occurred on the basis of legal advice.
    I agree that there is no such thing as ‘secrecy’ with regard to correspondence from or about owners, however its probably plain that an 8 month-old email forwarded on, purely for the purposes of stirring up trouble, has no intent to assist the smooth running of the SP! Anyway, my New Year’s resolution is to steer clear of all things relating to this obviously unhappy and time-rich pair, block the 100+ emails each week which result from the constant stream of incorrect accusations, and enjoy my home for what it is.
    Cheers

    in reply to: Serial complainers? #17531

    When I read this post, I initally thought that astraia and I must live in the same complex, however the number of units did not match! We have an identical issue with an owner (and ex-EC member) who continually harrasses the EC and Strata Manager via email, misrepresents the truth and generally makes a complete nuisance of himself (together with his wife). It reached the point last year where our Strata Manager involved their lawyers, after being accused of ‘vote-stacking’ at our AGM, which was not at all the case, however as the offending owner was not returned to the EC, they felt that some sort of conspiracy theory must have been in place. The latest stunt has been to begin circulating emails they received whilst on the EC to owners, where the content involved that other owner, and generally involved an issue with the owner in question. Let’s just say that has stirred up a whole new bundle of trouble. Our Strata Managers have also proposed a significant fee increase, given the time needed to respond to the barrage of emails from these trouble-makers, and I can’t say I blame them.

    Whilst it is easy to say ignore them, and that certainly would be the preference, its often not that simple, and continual disruption at EC meetings has become the norm. After 3 years as Chair, I stepped down as I could no longer bear dealing with them, and the time spent outside of working hours trying to manage their continual harrassment was not compatible with life Yell

    I wish there was a solution, however I haven’t found it yet…..

    in reply to: Dubious decisions of the CTTT #17009

    Thanks FCF – from looking around my local area, I highly doubt that’s the case, however a good suggestion. A lot of the townhouses in our complex do have air con (me included) however the other units are out of sight and approved prior to installation by the EC. We are not opposed to air con, just when it is placed in full view at someone’s front door for all to see. The irony is that if they had placed the unit on the ground to begin with, it would not be visible at all to anyone, as our walls and fences are quite high. The issue of by-law breach would still stand, however the ire of the EC would not have been provoked.

    in reply to: Dubious decisions of the CTTT #17006

    As a follow-up to my original post on this, I have now seen the full document on the ruling which the EC received from the CTTT. It is the cause of much hair-pulling, hand-wringing and defeatism about the prospects of long-term strata living. The Adjudicator clearly acknowledged that a by-law had been breached, however made their ruling to dismiss the application ‘On the balance of convenience….’. Whose convenience? Obvioulsy not the 25 remaining reisdents in our complex. PThe notion that the the aircon unit is visible to other residents was dismissed, despite submission of photos from a common walkway clearly demonstrating this.
    Struggler, I’m with you. What is the point of by-laws if the decision-makers choose to ignore breaches which affect others?
    However, despite my extreme despondency about this, the appeals process seems like the only chance we have to get somebody to see reason and actually consider the facts of this situation, rather than form their decision on baseless and inaccurate assumptions. Here ‘s hoping……..

    in reply to: Dubious decisions of the CTTT #16995

    Thanks Jimmy.

    To say its frustrating is a gross understatement, however we could spend days and weeks lamenting the failings of the current system Smile

    I will certainly be asking the current EC to appeal this decision, otherwise we will potentially have all townhouses with condenser units and goodness knows what else hanging from every visible wall, and those who have spent time in cities overseas know what that looks like!

    in reply to: hand rail #15769

    Our EC has just had the same request from an owner, however it refers to ‘the safety of elderly visitors’. The wish is to place the rail outside 1 townhouse only, and references a handrail on common property outside the residence next door in the complex.
    Any suggestions as to the responsibilities of the EC will be gratefully received – thanks!

    in reply to: Gardener??? #15711

    Lizards Landscape Care have been great for our block in the East – Google them at Balgowlah (don’t let the location put you off). Reliable, honest and will stick to their quoted prices and service agreement.

    in reply to: EC elections – how do proxies work? #15635

    Do you have any suggestions on how to reduce the size of an EC at an AGM? We have ours coming up in a few months. I’m keen to suggest reducing ours from 9 down to say 5 or 7, primarily because the current EC, of which I am part, does not receive much, if any input from most other members. We also have 1 member who has a conspiracy theory about every decision made. He attends meetings, participates in discussions (after driving most agenda items) and then spends each day between our quarterly meetings stating that he was not involved in voting to engage tradespeople etc despite the record of ECM minutes to the contrary.
    This results in those of us who are engaged and active EC members spending way too much time reconciling all email documentation, meeting minutes and so forth in order to present the logical, sane and correct actions of the EC.
    I have floated the idea of reducing our next EC to try and ensure this member is not re-elected, however other EC members are not keep, feeling that this is too blatant an attempt to block the rogue member.
    I guess the only other option is to admit defeat, and retreat to the bliss of non-EC land, however the thought of this member continuing to have input into how my levies are expended is almost too much to bear. I know there are lots of posts on dealing with difficult EC members, however this one is something else. Vendettas against tradespeople trying to do the work we request has led to this owner following our gardener around, photographing him and making notes about everything he does, at every visit. The police were called by this owner because the gardener had his very old immobile dog with him! This is really just the tip of the iceberg, however despite all other EC members being happy with the work, email rants to us and the SM continue to escalate. Seems a shame to be spending almost the equivalent of full-time work on trying to prevent 1 person making the whole EC look incompetent – which we’re not!

    in reply to: EGM called by uninvolved/cheapskate owners. #15418

    Cosmo, I’d be keen to know more about how you obtained the comparison figures if you can provide that information. I’m on an EC in a complex of 26 townhouses – no lifts or pool, but lots of common gatden areas and walkways. We often receive comments about the levies and it would be great to provide some comparative figures for the non-believers!

    in reply to: COMMON PROPERTY allows damage to UNIT #15375

    Whale – a fantastic analogy worthy of a strata guru! Your explanation was explained as such by my insurers when I moved into strata – and is as clear as glass to me – thanks!

    in reply to: Plumbing rectification by relining pipes #14930

    Thanks Whale.
    We have been told that replacement PVC pipes can only be guaranteed for 12 months. The main sewer lines have been thoroughly inspected for breaks, and we have the footage available. It is a very expensive exercise it seems, however based on our plumbing expenditure this financial year, we are likely to get a good ROI.
    We also suspect that large trees owned by our local council are the culprits with respect to tree root infiltration, and have commenced discussion with them about the requirements for seeking compensation for the works, should they be agreed to at our next AGM or EGM.

    in reply to: KPI’s for Strata Managers #14918

    Phlebe – thanks for the ‘heads up’ about SM commissions. It’s really useful to receive this insight which I will take up with our SM.
    Jimmy – is there a ‘requirement to disclose’ or similar for SMs in regards to strata complexes that an EC can request/enforce at an AGM or ECM relative to this issue?
    PS I can add so the summing is not a problem 🙂

    in reply to: Tiles bathroom/kitchen #14703

    I agree! As an owner of 2 cats ( mine are indoors only) I echo the comments of a previous post who acknowledged you as an ideal tenant/owner. You seem to be up against it, and it doesnt seem reasonable to be bothering about retiling, low vis catmmesh etc when you seem so sensible! Good luck with it all and if I ever need a great house minder …….

    in reply to: Sub-committees #14702

    Thanks so much for the quick response Jimmy.
    Oh how I wish I could reassure you that it is only sour grapes resulting in what our EC has to deal with…….

    in reply to: Tradespeople working on common property #14682

    Thanks for your comments. If only it were that easy to manage some owners…….we will suggest that the dog stays home on visits to our complex. A relatively simple way to prevent a lot of grief over a small issue.

Viewing 15 replies - 1 through 15 (of 24 total)