SM communication skills

Are there any professional standards for the communication skills and obligations of strata managers?

I've noticed a tendency to poorly written and sometimes barely readable communiques from SMs, who also seem to assume they have no responsibility to explain anything to anyone.

Sorry to be cynical. There must be someone out there who sees themselves as having a role in EXPLAINING things to OCs and unit owners, rather than disciplining people.

Meeting notices & proxy forms – Apparently owners are assumed to have read tiny print on the bottom of a proxy form (even if you're attending the meeting) that gives important info. At our last AGM, one keen EC member who could not attend gave me a proxy and told me he'd be happy to stay on the EC. None of us knew that if he wanted to stand again, he had to nominate in writing. The SM says it's the unit owners' problem if we don't read the ant writing on the proxy form.

Notices to residents – I long since gave up on letting the SM prepare routine notices to residents, when I have the computer and writing skills to post up information relevant to residents. Our EC notices are written in a friendly tone, use colour and large print where needed. Sometimes I prepare letters to residents, which are slipped into their letterboxes. We always inform people when work is going on in the complex.

However, our strata manager insisted late last year on sending out a badly written letter advising residents that some routine roof/gutter maintenance was about to be done. There was already a notice on the noticeboard, and this work is done every 6 months. We've never sent individual letters for this sort of thing before, but the SM insisted on sending her letter – saying it was routine. If it was work that might inconvenience people, I could understand. But even then, I'd love to give these people a lesson in writing in plain English – if you're going to write, you may as well ensure people understand what you're saying.

Any ideas?