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Hi All
We are thinking about taking some form of action against the Strata management company currently managing our building (NSW). Our Strata manager (an employee of the company in question – I won’t name them) at our last AGM about 6 weeks ago identified that we had been overcharged by the company for our management fees and also he could not account for quite a few Schedule B charges. The manager, put in a request to the owners of the company for a refund of the management fees and an explanation of the Schedule B fees – but we have not received a reply. We then separately asked the owners for a date by which our queries would receive a response – again no response.
Obviously, we are actively looking for a new Strata manager, but we do not want to sack the incumbents before we get the refund of our management fees at least.
Who can we approach to escalate this further? Is it NCAT? or is there a Strata Ombudsman that can apply some pressure to the company?
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