Fees charged by strata manager

Could anyone enlighten me if it is usual to be charged a “software licence fee” ($360), by a Strata manager? Our strata managers do not provide us access to any kind of online portal, so I’m struggling tojustify this.

Similarly, fees for “trust regulatory costs” ($1500)…does anyone know what this would cover?

By way of background, we a are a block of 12. Thestrata manager has not responded to my queries re the above.

Thank you.