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  • #7993
    struggler
    Flatchatter

      Some advice please.  We have our AGM coming up soon.  And we are all well and truely over our current SM.  With the quite high turnover of staff at this SM the only consistency is their incompetence.  It's the same problems with a different name at the bottom each time.  Who know what face will be their at the AGM.

      The lastest kerfuffle has happened when we discovered that a bi annual inspection that they were organising for us hadn't happened.  They had decided that they did not like the company they had employed to carry out these inspections, sacked them then did not find a replacment.  But they also did not tell us that these inspections were not taking place – until something happened due to no inspection being carried out.

      So when the AGM comes up, what steps should be take.  We have already been sent the agenda.  Do we let the current SM know we will be looking around?  Do we sign a new management agreement then give them notice? Or can we negotiate a shorter period for the agreement?  Would telling the current SM that we are unhappy and produce the every growing list of stuff ups to them and all the oblivious owners?

      Or should we just go to the AGM say/do nothing and then go about organising GM/EGM's, advising owners and getting their feedback and finding new management.

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    • #14997
      Anonymous

        Well, the agenda's done, Strugs, and it sounds like there's a new management agreement to vote on and sign. Mobilize some fellow owners ahead of time. Vote no. Don't sign it. Tell the strata manager you're not happy and exactly why; put them 'on notice' as the saying goes. Then go ahead and look around for something better on the quiet, while you see how the incumbent reacts.

        If you decide to change, of course you'll have to put the issue before a properly convened Extraordinary General Meeting, probably organised yourselves without involvement of the incumbent, or maybe even with the help of your potentially new strata manager (for free). What a lovely thought.

        #14998
        Whale
        Flatchatter

          G'day “strugs” — most Strata Managers (SM) uses the standard form of Strata Community Australia Agreement (formally the ISTM), where even if the Term of that Agreement has / is about to expire as of the date of your Plan's AGM, it automatically renews unless your O/C has given them either:

          • prior written notice of a Breach of the Agreement that they haven't rectified, or ..
          • a minimum three (3) months written notice of your decision to Terminate on the expiry date.

          As the Agenda for your AGM has already been issued with that standard item about the appointment of a SM, why not slightly amend that at the Meeting to the extent of including a vote to give the SM the prescribed Notice of Termination to take effect a min. 3 months later, during which time you can look around, get some proposals, select a new SM, and put that to an EGM?

          #15002
          struggler
          Flatchatter
          Chat-starter

            Thanks Urban and Whale! I have started making a list of those residents who I believe will support a move and also those who will bother to get back to me or the EC!  

            Should those who are voting by proxy not tick the box to continue with this SM and leave this blank?  Then on the night, if we get the support I hope we have, then 75% of owners will be in agreement that this SM is not performing.  With that number we can put the SM on notice for 3 months.

            As our EC is now a “party of one”, it is becoming increasingly difficult to get the day to day running of things accomplished when you have to constantly check what this SM has done or said.  It was difficult enough when there were 5 or 6 of us on the committee.  

            They have a habit of making decisions on our behalf without consultation or notice to us!  They have told owners that work is covered by our by laws when it wasn't (and in fact in one case they told one owner work was covered and another that this strata plan did not cover the same work in the same month!)  They have also written to contractors saying that we did not like the work they did and would not use them again even though we did like the work they did very much and did want to use them and did not instruct them to do this.  

            And don't get me started on paying bills twice ($8,000 is hard to miss when you pay it twice in the same month), sending out tradespeople to fix something that has been fixed and making claims on our insurance without telling us and then when asked what has been claimed and when still not telling us!  And when you ring to chase up these matters, there is another staff change!

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